Cancellations & Refunds

Effective 10 October 2026

64 Warminster, Myersvillle Division, Santa Cruz P.O., St. Elizabeth, Jamaica, W.I.

Before you pay

Obtain your written JAVO quotation and service scope first. It should identify membership fees, service fees and any third-party charges. The website does not collect card payments or automatically debit an account. Bank transfer instructions appear after your application is received.

Request a cancellation

Email admin@javojamaica.com with your name, application reference, payment date, amount and the work you wish to cancel. Do not send PINs, passwords or full card details. Tell us promptly so we can assess whether work or a third-party submission can still be stopped.

Refund amounts

• You cancel before work starts: 80% of the amount paid is refunded.
• You cancel after work starts: 40% of the amount paid is refunded.
• JAVO declines your membership: the amount paid is refunded in full, less JMD $10,000 for administrative fees.

The administrative deduction applies to a membership decision made by JAVO. A government authority declining a licence is a separate decision. We will identify the applicable refund category and provide a written calculation. We will not apply both a cancellation percentage and the membership-decline administrative deduction to the same refund.

Other providers and outcomes

Payments you make directly to government bodies, insurers or other providers are subject to those providers’ refund rules. These are separate from the JAVO refund amounts above.

We will provide a written outcome. If a refund is due, that outcome will state the amount, method and expected payment date. You may request management review using our complaints process. Nothing here removes a statutory right.