Complaints

Effective 10 October 2026

Tell us what happened

For concerns about JAVO membership, application support or member conduct, email admin@javojamaica.com. Include your name, contact information, relevant application or member reference, the date and a clear description of the issue, and the outcome you are seeking. Send only supporting information relevant to the complaint.

What happens next

We will acknowledge your complaint, review the information and ask for clarification where needed. We will explain the next steps and provide an update if the issue requires more time. Our written outcome will explain the decision and any proposed resolution.

If you disagree with the outcome, reply requesting a management review and explain what you believe remains unresolved. Where practicable, someone not involved in the original decision will review the concern. You can still contact a relevant regulator or exercise your legal rights.

Urgent concerns

For an immediate safety issue, contact the appropriate emergency service or authority first. This website and its contact form are not emergency response channels.